RNL Labs Healthcare Services Pvt. Ltd.

Privacy Policy

We are committed to protecting your privacy and safeguarding your personal and health-related information.

Welcome to RNL Labs Healthcare Services Pvt. Ltd. ("RNL Labs", "we", "our", or "us"). This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website, home sample collection services, mobile applications, and other digital platforms.

Please read this Privacy Policy carefully. Your use of or access to our services constitutes your agreement to this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

Applicability

This Privacy Policy applies to your access to and use of our website, digital platforms, home sample collection services, mobile applications, and related healthcare services.

Information We Collect

To provide our services, we may collect the following information:

Personal Information

Full Name
Date of Birth
Gender
Mobile Number
Email Address
Residential Address
Collection Address

Medical Information

Doctor prescriptions
Test requests
Sample collection details
Diagnostic reports
Relevant health information provided by you

Payment Information

Payment information may be collected as required to process transactions through authorized payment gateways. RNL Labs does not store debit card, credit card, CVV, or banking credentials.

Technical Information

IP address
Browser information
Device information
Operating system
Website usage data
Cookies and similar technologies

Google Single Sign-On (SSO)

We may provide an option for users to log in using their Google account. If you choose this option, we may collect your email address from Google solely to authenticate your identity and provide access to our services. You may revoke our access to your Google account at any time through your Google account settings.

Geolocation Information

We may request access or permission to track location-based information from your mobile device, either continuously or while using our mobile applications, to provide location-based services such as home sample collection coordination and technician visit updates. You may change permissions in your device settings.

How We Use Your Information

Schedule home sample collection appointments
Coordinate phlebotomist visits
Process and transport samples to partner laboratories
Deliver diagnostic reports
Process payments and invoices
Provide customer support
Send appointment reminders and service notifications
Improve our services and website performance
Comply with legal and regulatory requirements
Assist with order management, ETA updates, delivery notifications, order alerts, and refunds where applicable

Partner Laboratory Services

RNL Labs provides home sample collection and healthcare logistics services. Diagnostic testing and report generation are performed by our partner laboratory: Medclin Path Labs Private Limited.

Only the minimum necessary information required for testing and reporting is shared with partner laboratories.

WhatsApp, SMS & Email Communications

By providing your contact information and using our services, you consent to receive:

Appointment confirmations
Collection reminders
Technician arrival notifications
Sample status updates
Billing receipts
Diagnostic reports
Service-related communications

Reports may be delivered through WhatsApp, email, SMS links, or our digital platforms.

Data Sharing

We do not sell, rent, or trade your personal or medical information. Information may be shared only with:

Accredited partner laboratories
Payment processing providers
Technology and communication service providers
Healthcare professionals authorized by you
Government or regulatory authorities when legally required

Data Security

We implement reasonable administrative, technical, operational, and physical security measures to protect your information from unauthorized access, alteration, disclosure, or misuse. While we take every reasonable precaution, no method of electronic transmission or storage can be guaranteed to be completely secure.

User Account Security

To use some services, you may be required to create a user account protected by a username and password. You are responsible for maintaining the confidentiality of your account details and for all activity performed under your account. If you suspect unauthorized use, please contact us immediately.

Data Retention

We retain personal and medical information only for as long as necessary to:

Provide healthcare services
Maintain records
Comply with legal obligations
Resolve disputes and enforce agreements

Cookies

Our website may use cookies and similar technologies to improve user experience and analyze website performance. You may disable cookies through your browser settings, although certain website features may not function properly.

Your Rights

Subject to applicable laws, you may request:

Access to your information
Correction of inaccurate information
Deletion of information where legally permitted
Withdrawal of consent for future communications

Third-Party Websites

Our website may contain links to external websites. RNL Labs is not responsible for the privacy practices or content of third-party websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date.

Grievance Officer

Mr. Lokesh Reddy
Grievance Officer
RNL Labs Healthcare Services Pvt. Ltd.
Mobile: +91 9989919273
Email: rnllabshealthcare@gmail.com

We aim to respond to all privacy-related requests within 30 days.

Consent

By using our website, booking a service, or submitting your information to RNL Labs, you acknowledge that you have read, understood, and agreed to this Privacy Policy.