Terms & Conditions

Welcome to RNL Labs. These Terms and Conditions govern your use of our website, appointment booking services, home sample collection support, diagnostic testing services, and related communication channels.

By accessing our website or using our services, you agree to follow these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.

1. Services

RNL Labs provides diagnostic laboratory services, health checkup packages, report delivery, appointment support, and home sample collection services. Service availability may vary based on location, test type, sample requirements, and operational feasibility.

2. Appointment Booking

Users may book appointments through our website, phone, WhatsApp, or connected booking platforms. Appointment confirmation depends on slot availability, location coverage, and successful verification of user details.

3. Accuracy of Information

Users must provide accurate personal, contact, and medical information while booking tests or requesting sample collection. RNL Labs is not responsible for delays, incorrect reports, or failed communication caused by inaccurate or incomplete information provided by the user.

4. Medical Disclaimer

Diagnostic reports are intended to support medical evaluation and should not be treated as a substitute for professional medical advice. Patients should consult a qualified doctor or healthcare professional for diagnosis, treatment, and interpretation of reports.

5. Payments and Pricing

Test prices, package prices, offers, and discounts may change without prior notice. Any payment made for diagnostic services will be subject to the applicable pricing at the time of booking.

6. Cancellations and Refunds

Cancellation or refund requests may be considered based on booking status, sample collection status, payment confirmation, and whether testing has already been initiated. Once a sample is collected or processing has started, refunds may not be applicable.

7. Reports and Delivery

Report delivery timelines may vary depending on the test type and processing requirements. RNL Labs makes reasonable efforts to deliver reports within the communicated turnaround time, but delays may occur due to technical, operational, or medical processing reasons.

8. Home Sample Collection

Home sample collection is provided based on serviceable locations and available slots. Users must ensure availability at the scheduled time and provide a safe, accessible location for sample collection.

9. User Responsibilities

Users agree not to misuse the website, submit false information, attempt unauthorized access, disrupt website functionality, or use RNL Labs services for unlawful purposes.

10. Privacy and Data Protection

Personal and medical information shared with RNL Labs is handled with confidentiality and used for service delivery, appointment management, report generation, billing, and regulatory compliance. Please refer to our Privacy Policy for more details.

11. Third-Party Links

Our website may contain links to third-party platforms such as payment gateways, booking systems, social media pages, or map services. RNL Labs is not responsible for the content, security, or privacy practices of third-party websites.

12. Limitation of Liability

RNL Labs will not be liable for indirect, incidental, or consequential damages arising from the use of our website or services, including delays, technical issues, third-party failures, or incorrect information submitted by users.

13. Changes to These Terms

RNL Labs may update these Terms and Conditions from time to time. Updated terms will be posted on this page, and continued use of our services indicates acceptance of the revised terms.

14. Contact Information

For questions about these Terms and Conditions, please contact us: