Here is your **Privacy Policy with “[Your Diagnostic Lab Name]” replaced by “RNL Labs”** and ready to use on your website. --- ## **Privacy Policy – RNL Labs** **Last Updated:** [Insert Date] At **RNL Labs** (“Lab”, “we”, “our”, or “us”), we are committed to protecting the privacy and confidentiality of our patients’ personal and medical information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or diagnostic services. By using our website or services, you agree to this Privacy Policy. --- ## **1. Information We Collect** We may collect the following types of information: ### **a) Personal Information** * Full name * Date of birth and gender * Contact details (phone number, email, address) * Government identification details (if required) * Appointment details ### **b) Medical Information** * Test prescriptions and medical history * Diagnostic test results * Sample details * Health-related data necessary for testing ### **c) Payment Information** * Billing details * Transaction details *(We do not store card details directly if payments are processed through secure payment gateways.)* ### **d) Website Usage Information** * IP address * Browser type * Device information * Website usage data through cookies --- ## **2. How We Use Your Information** We use collected information for: * Providing diagnostic services and generating reports * Appointment scheduling and sample collection * Processing payments and billing * Communicating test updates and reports * Improving our services and website experience * Compliance with legal and regulatory requirements * Internal quality control and record keeping We do not sell or rent your personal data. --- ## **3. Sharing of Information** We may share your information only when necessary with: * Authorized healthcare professionals or doctors * Laboratory staff and technicians * Payment service providers * Regulatory authorities or government agencies when required by law * Technology service providers supporting our operations All such parties are required to maintain confidentiality. --- ## **4. Data Security** We implement reasonable technical and organizational measures to protect your personal and medical data, including: * Secure servers and encrypted systems * Restricted access to patient information * Data protection protocols * Confidentiality agreements with staff However, no method of electronic transmission is completely secure, and we cannot guarantee absolute security. --- ## **5. Data Retention** * Medical records and reports are retained as required by applicable healthcare regulations. * Personal information is stored only as long as necessary to provide services or meet legal obligations. --- ## **6. Cookies and Website Tracking** Our website may use cookies to: * Improve user experience * Analyze website traffic * Store user preferences Users may disable cookies through browser settings, but some website features may not function properly. --- ## **7. Patient Rights** You may have the right to: * Access your personal data * Request correction of inaccurate information * Request deletion of personal data (subject to legal requirements) * Withdraw consent where applicable To exercise these rights, contact us using the details below. --- ## **8. Third-Party Links** Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. --- ## **9. Children’s Privacy** Our services are not directed toward minors without parental or guardian consent. We do not knowingly collect information from children without authorization. --- ## **10. Changes to This Privacy Policy** RNL Labs may update this Privacy Policy periodically. Updates will be posted on our website with the revised date. Continued use of our services indicates acceptance of the updated policy. --- ## **11. Contact Information** If you have any questions regarding this Privacy Policy or your personal data, please contact: **RNL Labs** Address: KPHB Colony Phone: Email: info@rnllabs.in